Well, we finally have fully functional FiOS. I have to say that so far I have been pleased with the products (phone, internet and tv). However the installation process has been less than good. First, Verizon sent the signal to the wrong hub for our house/area so when the first guy came for installation two weeks ago, he couldn't complete the installation. They fixed the problem last week and we had a different guy come out yesterday to finish the installation. From what Traci said, it seems like the guy knew how to hook it up, but didn't know much about the functionality or how to use it, or at least not as much as he seemingly should have. After he leaves and I get home, I can't use the phone because all our phones say "line in use" even though all three were not in use. I call tech support and they are of little to no help. He tells me to try a couple of things with the phones and that doesn't work, so he gives me another suggestion to try once we done with our call. Fortunately, he did give us the number to call to get access to our voice mail, which the install dude should have done. He tells me he can't help me with the finish of the internet installation (although we still had access), which the install dude told Traci to finish by following the prompts on the computer. The tech support guy I spoke to gave me a number to call today for help. After being on hold for a half hour, they inform me that this was not the right number to call for internet tech support. I call the right number and fortunately, that guy was really good and fixed what needed to be fixed. We also found out that the internet security suite we ordered has not been included. (I'll have to check the bill to make sure that they aren't going to bill us for it.) So, long story long the product is great so far, but the installation has been a hassle. (I have to admit that watching WWE Raw last night was pretty cool. With access to over 250 channels in our bedroom, I may never sleep again!) Kind of reminds me of a Weird Al song...
I'll Sue Ya
1 comment:
You know, every time I'm flipping through channels and come across wrestling, I think of you. Glad you finally got everything set up.
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